Statutory Rights

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Your Statutory Rights

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed. To cancel your purchase within the seven-working-day cooling-off period, please send the item to:

Returns Dept
Unit 5A Wimsey Way
Alfreton Trading Estate
Alfreton
Derbyshire
DE55 4LS

Give the reason for the return as "I just don't want it anymore". Please do not forget to include your order number. Please package the relevant item(s) securely and send it to the correct address according to these instructions so that the item is received within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them by hand. For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/